Other training resources

Here are some training providers to visit:  Data Directions, Inc. – IT Training : Customized, instructor-led custom training for IT developers, specializing in DB/SQL technologies The Kilgore Group : Executive, management, supervisor training, coaching. Communication skills, soft skills The Negotiation Skills Company : TNSC builds provides tools for negotiation, conflict resolution & decision making

E-Mail Blunders by Sarah Palin, Mark Sanford, and Elizabeth Becton

Write It Well’s very own Janis Fisher Chan was quoted in an article in the San Francisco Examiner about e-mail etiquette and the recent blunders by Sarah Palin, Mark Sanford, and Elizabeth Becton. Read Janis’ tips for avoiding problems of your own

Keep Your Reader Reading

Keep your reader reading by using short sentences and short paragraphs. Studies show that people have to read sentences of more than 28-30 words at least twice and that long paragraphs are difficult for your reader. If you make your reader work too hard, they might give up

Richard Anderson, CEO of Delta Air Lines, Hires Strong Writers

New York  Times reporter Adam Bryant interviewed Richard Anderson, chief executive of Delta Airlines about what’s important in today’s business world.  Communication skills are high on his list.  Here are three quotes from the article about the importance of strong written communication: “…when you write e-mail, you need to express yourself very clearly

Guidelines for Using Lists

Lists are more effective than paragraphs because they: communicate information quickly save valuable writing time reduce the chance of grammar and punctuation errors  Here’s an example of text in paragraph form.  Read on to see the same information presented in list form.  PARAGRAPH The task force found that the customer service representatives need training in how to respond to problems and complaints