A client came to us with a story that we hear all the time now. Their sales teams and consultants will be on the road moreande-mail HAS to work better. In our E-Mail Effectiveness workshop tomorrow, we’ll focus on these things:

• Establish e-mail guidelines. Make sure that everyone is on the same page about how to use e-mail to communicate.
• Focus on reducing volume so that the important messages get the attention they deserve. Avoid “reply all” at all costs.
• Don’t forget about the phone. E-mail is not always the best tool for the job.
• Maintain a professional image. Write clear, concise, grammatically correct e-mails all the time. You never know where your e-mail might end up.