You Can Reduce E-Mail Volume

We presented our half-day e-mail workshop to the senior leadership of a major healthcare organization in Atlanta, GA in March, 2008. The workshop focused on helping people get their messageacross clearly, use the right tone, craft effective subject lines, save and finde-mail messages, and reduce e-mail risks.

It was great to work with a group of people who communicate with eachother all day long because e-mail is systemic.In other words, ifyou send fewer e-mails, you will receive fewer e-mails. If you send high quality e-mails, you’re likely to recieve higher quality e-mails too.

Today wereceieved a note from a participant thanking us again for the workshop. He said that he is, in fact, receiving fewer e-mails than he was prior to the workshop. Now he has more time to focus on providing excellent healthcare to patients. Bravo!