If you’re sending e-mail to someone who is likely to read your message on their PDA, remember that your reader will only see the first part of your message and if it’s a long one, they might miss whatever you included at the bottom of the message.Make sure that your main point is at the beginning of any message and if there is more than one point, summarize your main points at the beginning.

Here’s an example… I sent an e-mail to a client asking three important questions including one about the location for an upcoming training. She wrote back and offered me three paragraphs of detailed directions at the beginning of the message. The problem was thatI was reading my e-mail from my PDA so I couldn’t tell if she had answered any of my other questions because I could only see the first part of the message.

If she had started her message by telling me that she was answering my questions and would include directions at the end of themessage, I would have known exactly what the e-mail included. Make sure that your virtual communication is virtually complete and easy for your reader, wherever they are!