Drowning in email? Improve results and save more time with our book!

Our book Effective Email shows readers ways to boost efficiency, avoid risks, seize opportunities, and advance their business needs with each email they send out. 

The Wall Street Journal and Forbes interviewed me this year to ask how investing in communication skills boosts your professional success. Here are some of the ways:

  • To show leadership by inspiring others with a clear vision
  • To practice teamwork by asking questions and CCing others
  • To present a clear, concise analysis or step-by-step procedure
  • To stay on schedule with regular project management updates

Email is always competing with an ocean of other job documents and tasks -- not to mention social media messages and notes between friends. Effective Email has separate chapters on clear language and concise language. They help the book's readers send focused messages that are very easy for their own readers to respond to.

The book goes far beyond questions of etiquette by putting writing tools at your fingertips. Its advice improves your email experience as a reader and a writer ...

  • Whether you're staring at a blank screen and need to break the ice
  • Or you need to cut to the chase and get clear information from coworkers, clients, or customers who send you vague messages 

You can use the book to navigate through several fundamental questions:

  • When should I meet face to face or pick up the phone instead of emailing?
  • Who should go on my CC line?
  • How do I keep email mobile-friendly?
  • How do I help readers notice and use an attachment?
  • When should I update my subject line in a long message thread?

A chapter on email planning helps you put yourself in your readers' shoes and appreciate how they'll react to your message. This kind of clear thinking saves time for everyone, keeps you easy to work with, and boosts your credibility.

This approach is also highly flexible: you'll learn how to shape every single email to the communication needs at hand. And with this book, you won't have to sort through a laundry list of email templates to weed out messages that no one in your department sends.

We use Effective Email to deliver onsite and online trainings -- either off the shelf or custom-tailored for one organization's writing needs and writing samples. Our training participants range from new hires to senior executives.

The book is available in three formats:

Effective Email helps individual readers hone key communication skills that most employees never bother with. And it helps managers polish an entire department's or organization's image. The book helps everyone avoid email headaches, it keeps your business running smoothly, and it benefits your bottom line.

—Natasha Terk, Managing Director