Write It Well client Saima Siddiqui is the Senior Associate Director of Career Services at the National University of Singapore (NUS).

Saima says that after Write It Well’s e-mail training, she noticed a big difference in the quality of e-mail that flies around the office at NUS. “There are no more big chunks of text; people use more bullet points,” she says.  ”The e-mail subject lines are better, too: people are changing them when the subject changes. I love that!”

We do too. Changing the subject line when a topic changes in an e-mail thread is a great way to help many readers understand exactly what they need to understand. It’s just one of the tips Write It Well shares in our trainings to help overworked businesspeople stay on top of the oceans of reading and writing they have to do for work.